1 Information We Collect

We collect information that helps us deliver better educational experiences and support your learning journey. The data we gather falls into several categories, and we're upfront about what we need and why.

Personal Identification Information

When you sign up for our programs or contact us, we collect basic details like your name, email address, phone number, and postal address. If you're enrolling in paid courses, we'll also need billing information.

Educational and Professional Background

To tailor our programs to your needs, we ask about your current business experience, educational background, and specific areas where you're looking to develop skills. This helps our instructors provide relevant guidance.

Technical Usage Data

Like most websites, we collect information about how you use our platform. This includes your IP address, browser type, pages visited, and time spent on different sections. We use this to improve our site's functionality and understand what content resonates with learners.

2 How We Use Your Information

Your information serves specific purposes, all aimed at providing you with quality education and support. We don't use your data for unrelated marketing or sell it to third parties.

• Processing your enrolment in courses and managing your learning progress
• Communicating important updates about programs, schedules, and course materials
• Responding to your questions and providing technical support
• Improving our curriculum based on feedback and usage patterns
• Sending occasional updates about new programs that match your interests (you can opt out anytime)
• Meeting legal obligations and maintaining accurate records

3 Data Storage and Security

We store your information on secure servers located in Australia. Our systems use industry-standard encryption and security measures to protect against unauthorized access.

Protection Measures

Our security approach includes encrypted data transmission, regular security audits, restricted access to personal information (only authorized staff can view it), and secure backup systems. We review and update our security practices regularly to address emerging threats.

While we take reasonable precautions, no online system is completely secure. We encourage you to use strong passwords and keep your login credentials private. If you suspect any unauthorized access to your account, contact us immediately.

4 Sharing Your Information

We keep your information private and only share it in specific situations. We don't sell or rent your data to third parties for their marketing purposes.

When We Might Share Data

• With payment processors to handle course fees securely
• With email service providers to send course communications
• With our learning management system provider to deliver course content
• When required by law or to protect our legal rights
• If our business is acquired or merged, though your privacy rights remain protected

All service providers we work with are required to maintain confidentiality and use your information only for the specific services they provide to us.

5 Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it straightforward to exercise them.

To exercise any of these rights, send us an email with your request. We'll respond within 30 days. If we need extra time to process complex requests, we'll let you know.

6 Data Retention

We keep your information for as long as you're actively engaged with our programs, plus a reasonable period afterward. This varies depending on the type of information and legal requirements.

Retention Periods

Account information and learning records are kept for seven years after your last active course, primarily for certification verification and legal compliance. Financial transaction records are retained for seven years to meet Australian taxation requirements. Marketing communications data is held until you unsubscribe, plus 30 days. Technical usage data is typically aggregated and anonymized after 24 months.

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

7 Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our content. Most browsers accept cookies automatically, but you can adjust your settings if you prefer.

Types of Cookies We Use

Essential cookies keep the site functioning properly and remember your login status. Analytics cookies help us understand which pages are most useful and where we can improve. Preference cookies remember your settings like language or font size. We don't use advertising or tracking cookies from third-party networks.

You can block or delete cookies through your browser settings, though some features of our site might not work as smoothly.

8 Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're under 18 and interested in our courses, please have a parent or guardian contact us to discuss options.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly.

9 Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The date at the top of this page shows when the policy was last updated. We encourage you to review it occasionally to stay informed about how we're protecting your information.

10 Australian Privacy Principles Compliance

zenelithora operates under the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. We're committed to meeting these standards in how we collect, use, and protect your personal information.

If you believe we've breached your privacy rights, you can lodge a complaint with us first. We'll investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).